Tag Archives: #businessmastermind

Stay In-bounds with Accountability

Photo by Annie Spratt

By Roger Wolkoff, All About Authenticity and Stephanie Angelo, High Stakes Mastermind Groups

People in the service industry and those who run appointment-based businesses know the value of a promise. At its simplest level, an appointment is a two-person contract. Both parties agree to arrive at a specified time to complete an agreed upon task or service. For example, when you make an appointment to see your doctor, you agree to show up at 10:00 for 30 minutes for medical treatment and advice. Your doctor also agrees to show up at 10:00 for 30 minutes to provide said treatment and advice.

Put differently, appointments are accountabilities. Both parties, service provider and service receiver, are accountable to each other and the outcomes. A service contract highlights two key areas: holding yourself accountable and holding someone else accountable.
Accountable means responsible or answerable. Do what you say you’re going to do. It makes you credible. It builds relationships. It builds trust.
One aspect of accountability we can overlook is what role boundaries play. For example, “When is my work solely my work and not open to being used by others?” More specifically, “If I create a work product or process for an organization in which I volunteer, and it makes my life easier, do I have an obligation to make that work product or process available to the organization? I fulfill my accountability to the organization when I perform my role, but beyond that, does a boundary exist to protect my proprietary process and product?”

And this is where things can get thorny. It’s necessary to set boundaries to confound any assumptions or expectations about what we presume when we enter into service (or accountability) to ourselves and others. It’s easy for emotions, personalities, and our sense of right and wrong to play into the narrative of expectations and outcomes.

At what point do others feel entitled to more than what we promise to deliver? There are situations where it’s easy for us to be taken advantage of and create unspoken accountabilities and assumed promises. In these cases, clarifying roles is essential.
Consider the other side of the coin, as well. Ask yourself, is it worth the fight or the effort to protect something on principle? Or is it easier, in the long run, to maintain a relationship, or control the conversation?

Think about a work situation. Let’s say, for example, that your job requires you to produce a project plan for your client and you agree to deliver the plan. Over time and as you learn more about the project, you don’t believe that creating a project plan is necessary or worth your client’s time. Your manager disagrees and reminds you that it’s part of the standard work products you are required to deliver, and you agreed to do the work. Six weeks later, you remain firm in your belief that doing the work is a waste of time and you still haven’t done the plan.

Did you break trust? In this case, yes. You were accountable for the work and promised to deliver it. Regardless of your belief in the necessity of the work, you made a promise and by not delivering, you broke trust. Interestingly, one antonym for “accountable” is “untrustworthy”.
The issue at hand here is the fact that this was a work-place situation. The manager had the right to request the product in question, in this case a project plan. Consider it “other duties as assigned.” However, when we’re speaking of a volunteer scenario, for example a Board of Directors, no such obligation for the volunteer exists. Not delivering may lead to disappointment, but it should never lead to discipline (that would only be possible in the case of a crime, such as theft).

Back to our doctor appointment example, Dr. Judith Ziol, a Chandler, Arizona Naturopathic physician says, “I make it a point to never, ever make a patient wait more than five minutes”.

If you want to build trust and credibility, do what you say you’re going to do. When you are in the position to request deliverables and fulfill appointments, you can set the stage by showing others that you are trustworthy by holding yourself accountable first.
There may not be easy answers. However, the simpler the social contract, the easier the accountability.

Roger Wolkoff will help you discover how emotional intelligence paired with authenticity improves communication, ups productivity, and positively influences culture. Visit https://www.rogerwolkoff.com/ to connect with Roger and work with him to help you deliver results and grow your bottom line. Roger is a keynote motivational speaker and author from Madison, Wisconsin.

Stephanie Angelo keynotes and facilitates workshops on Cultures of Learning, Strategic Thinking and Collaborative Accountability, in addition, she facilitates Mastermind Groups for entrepreneurs. Imagine what it’s like to be a business owner with a hunger for collaboration with other business owners who experience the same challenges you do. Stephanie will help you take the Silo out of Solo. Contact her at www.StephanieAngelo.com

What Can Skillshare do for You?

Stephanie Angelo

Guest Post by Adrianna Huff

Disclaimer: I have paid for my own Skillshare membership, and this post is not sponsored by Skillshare. (#NotAnAd)

Lifelong learner

I call myself a lifelong learner, and when I find a great learning resource (at an affordable price), I have to share it. I’ve heard about Skillshare for a while now in various articles and blog posts over the years, but it wasn’t until our CFO (Chief Focus Officer) Stephanie Angelo from the High Stakes Mastermind Group started presenting Skillshare videos that I picked up a membership and started watching.

Skillshare is an online learning platform where teachers post videos that students can watch. Typically there are also projects that can be completed. What is great about Skillshare, is that anyone with a membership can watch videos that are of interest. Learners do not have to enroll in classes, and there is feedback from instructors. New videos are posted constantly, and as of this blog post there are over 21,000 classes.

Videos on all topics

There are videos on all topics, from Photography to Productivity, and I found myself being drawn to and watching videos relating to Entrepreneurship, Passive Income, Productivity and Efficiency Measures, and Developing a Great Workplace.

Stephanie currently has two classes live on Skillshare, “How to Make Workplace Accountability Cooler Than Your Competitors Do” and “Mastering Strategic Thinking Skills for Maximum Impact in Your Organization”. I watched both lessons (they were about 45 minutes each), which provided me with good information without leaving me committed for hours.

As a finance person, I found the workplace accountability lesson to be valuable in that Stephanie explained how workplace accountability can hurt companies in both productivity, but also the bottom line. For entrepreneurs especially, workers without accountability can de-rail a really successful company and make the already difficult entrepreneurial journey more challenging.

Strategic thinking

Additionally, the strategic thinking lesson was a great reminder to me to do two things in my own life and career work: think proactively and spend some time just thinking. I can sometimes get mired into the small details making my life very reactionary. By remembering to actually look at my goals and my entrepreneurial horizon I can develop new opportunities. As well, instead of just jumping (sometimes without thinking) I should take a step back and actually look at the whole picture.

What Stephanie teaches in her videos, is the same way she approaches our High Stakes Mastermind Group meetings. We have accountability from her to meet our goals as well as proactive work to keep our businesses moving forward. I would highly recommend both of her videos and to start taking Skillshare classes.

Have you heard of Skillshare? What are your favorite learning resources?

Stephanie Angelo creates #businessmastermind teams that make more money, blow away the competition and have better businesses as a result. Talk to Stephanie about #HighStakesMastermindGroups either by phone (480) 646-2400 or email at Stephanie@StephanieAngelo.com .